Introduction

These Terms and Conditions (the “Terms”) set out the legal agreement between you and the online casino and sports betting platform operated under the brand name “Mostbet” (“Mostbet”, “we”, “us”, or “our”). By accessing, registering an account, depositing funds, placing bets, or otherwise using any of the services made available by Mostbet, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as any additional rules, policies, or guidelines referenced here. These Terms are designed to promote a safe, transparent, and responsible gaming environment, with particular emphasis on compliance with applicable laws and the protection of minors and vulnerable persons. You are strongly advised to read these Terms carefully before using the website, mobile applications, or any related platforms operated under the Mostbet brand. If you do not agree with any part of these Terms, you must immediately cease using the website and refrain from opening or maintaining an account. Your continued use of the platform will be deemed as your conclusive acceptance of these Terms and any subsequent amendments made from time to time.

Mostbet aims to provide a secure and fair online casino and betting experience for users located in jurisdictions where online gambling is lawful and appropriately regulated. It is your sole responsibility to ensure that your use of the services does not violate any laws or regulations applicable to you, including but not limited to those regarding online gambling, taxation, and foreign exchange controls. The platform offers a wide range of casino games, including Slots and table games, alongside sports betting markets, live in-play betting, and other gaming products that may change or expand over time. These Terms govern all aspects of your relationship with Mostbet, including account registration and management, deposits and withdrawals, bonuses and promotions, responsible gambling mechanisms, and dispute resolution procedures. By using the services, you confirm that you are acting on your own behalf, not on behalf of any other person, and that you understand the risks associated with online gambling, including the possibility of losing money.

Mostbet reserves the right to modify, update, or replace these Terms at its sole discretion, in order to comply with changing legal, regulatory, or operational requirements, or to introduce new features, products, or security measures. Whenever we make significant changes to the Terms, we will undertake reasonable efforts to notify you, for example by posting a notice on the website or sending a message to your registered email address. However, it remains your responsibility to review the Terms periodically to ensure you are aware of the current conditions that govern your use of the services. If you continue using the platform after any amendments have been posted, you will be considered to have accepted the updated Terms in full. If you do not agree to any updated version of the Terms, your only remedy is to discontinue use of the services and request closure of your account in accordance with these Terms.

Acceptance of Terms

By ticking the relevant acceptance box during registration, clicking “Agree”, “I confirm”, or similar confirmation buttons, or by accessing and using any services provided by Mostbet, you expressly confirm that you accept and agree to comply with these Terms. You further acknowledge that these Terms form a legally binding agreement between you and Mostbet, and that you are capable of entering into such an agreement under the laws applicable in your jurisdiction. Your acceptance of these Terms also signifies your consent to all other policies referenced herein, including but not limited to the Privacy Policy, Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures, Bonus Rules, and specific game rules for casino and Slots. If you do not agree with these Terms or any related policies, you must not open an account, deposit funds, or use the website or services in any manner. In the event of disagreement or misunderstanding, you are requested to contact customer support for clarification before proceeding.

Your acceptance of these Terms is continuous and ongoing for as long as you maintain an active account with Mostbet or otherwise use the services. If at any point in time you become unable to lawfully accept or comply with these Terms, whether due to changes in legislation, personal circumstances, or other reasons, you must discontinue use of the services and notify us accordingly. You also agree that Mostbet may rely on your acceptance of these Terms as evidence that you have read, understood, and agreed to abide by all rules and restrictions, including those concerning responsible gambling and the strict prohibition on underage participation. The language of these Terms is English as used in Bangladesh, and you confirm that you understand this language sufficiently to be bound by them. If you require any clarification on specific clauses, you should seek independent legal advice before continuing to use the services.

Mostbet reserves the right, at its sole discretion, to impose additional conditions for access to certain products or features, such as high-stakes betting, VIP programmes, or certain bonuses, and you may be required to expressly accept supplementary terms before accessing those features. Such additional conditions will be deemed to form part of these Terms and will be binding on you once accepted. You acknowledge that these Terms may occasionally be translated into other languages for convenience; however, in case of any discrepancy or conflict, the English version shall prevail. Your acceptance of these Terms also confirms that you are not acting as an agent or representative of any third party, and you will not share your account access with others. If you do not accept these Terms in their entirety, you must not use the Mostbet website, mobile apps, or any associated platforms in any capacity.

Eligibility & Age Restriction (18+ only)

Use of the Mostbet website and services is strictly limited to individuals who are at least eighteen (18) years of age, or older if the minimum legal gambling age in their jurisdiction is higher. By opening an account, you represent and warrant that you meet this age requirement and that you are fully competent to enter into a binding contract. Under no circumstances may a person under the age of 18 register, deposit money, place bets, or participate in any gaming or casino activities available on the Mostbet platform. We take the protection of minors extremely seriously and employ various verification tools, including document checks and identity confirmation processes, to ensure that only eligible adults can use the services. If we discover or reasonably suspect that you are under 18, or that you have misrepresented your age, your account will be immediately suspended or closed, all transactions may be voided, and any winnings may be forfeited.

Persons under the legal gambling age are exposed to particular risks, including potential harm to mental health, financial instability, and disruption of education and social development. For these reasons, Mostbet actively discourages any underage person from attempting to access or use the platform and cooperates with relevant authorities in cases of suspected underage gambling. Parents and guardians are strongly advised to monitor and control access to devices and payment methods that could be used for online gambling and to use parental control software where appropriate. By accepting these Terms, you also agree that you will not assist or encourage any person under the age of 18 to access the website or use the services in any way. You further agree to notify us immediately if you become aware of any underage person using the platform so that we can take appropriate action.

In addition to the age requirement, you must ensure that online gambling is legal in your country or region of residence and that you are not prohibited from accessing online casinos or betting platforms for any reason, including self-exclusion registers or court orders. You may not use the Mostbet services if you are resident in any country or territory listed as restricted in these Terms or if such use would violate any applicable laws or regulations. You confirm that you are using the services solely for personal entertainment and not for professional gambling, money laundering, or any other illegal or prohibited purposes. If at any time you become ineligible to use the services due to changes in law, personal circumstances, or regulatory status, you must immediately stop using the platform and inform us so that your account can be appropriately managed. Mostbet reserves the right to conduct ongoing eligibility reviews and request updated documents to verify your compliance with these requirements.

Account Registration

To access the full range of casino, Slots, sports betting, and other gaming products offered by Mostbet, you are required to create a personal account on the platform. During the registration process, you must provide accurate, complete, and up-to-date information, including but not limited to your full name, date of birth, country of residence, current address, valid email address, and mobile phone number. You may also be asked to select a unique username and a strong password, which must be kept confidential at all times. You are solely responsible for ensuring that your registration details remain accurate and updated, and you must promptly notify us of any changes by editing your account settings or contacting customer support. Providing false, incomplete, or misleading information may result in the suspension or closure of your account, cancellation of bets, and forfeiture of funds, subject to any applicable legal obligations.

As part of our regulatory and security obligations, Mostbet operates a comprehensive Know Your Customer (KYC) and Anti-Money Laundering (AML) programme. At any time after registration, you may be requested to submit documents such as a passport, national identity card, driving licence, utility bill, bank statement, or other proof of identity and address, as well as verification of payment methods used for deposits and withdrawals. Failure to provide the requested documentation in a timely and satisfactory manner may result in restrictions on your account, including limitations on deposits, blocked withdrawals, or full account suspension. We reserve the right to perform electronic verification checks through third-party providers where legally permitted, and you consent to such checks by accepting these Terms. All data collected during registration and verification will be treated in accordance with our Privacy and Data Protection provisions as described later in these Terms.

You may only open and maintain one active account with Mostbet, and it must be used exclusively by you as the named account holder. The creation or use of multiple accounts, whether under your own name or different names, is strictly prohibited and may lead to the closure of all related accounts and the confiscation of any associated balances or winnings, subject to applicable law. Sharing your account credentials with any third party, allowing others to bet on your behalf, or using another person’s account is not permitted under any circumstances. You accept full responsibility for all activity conducted on your account, including bets placed, transactions made, and any communications sent using your login details. In case you suspect that your account credentials have been compromised or used without your authorisation, you must immediately change your password and contact customer support so that we can secure your account.

Mostbet reserves the right to refuse the registration of any applicant or close an existing account at its sole discretion, subject to compliance with applicable laws and regulations. We are under no obligation to provide a reason for refusing or closing an account where doing so is not legally required, although we may choose to offer an explanation in certain circumstances, such as suspected fraud or AML concerns. If your account is closed, we will generally return any available real money balance to you, minus applicable fees or deductions required by law, unless there is a legal or regulatory justification to withhold such funds. You may also request voluntary closure of your account at any time by contacting customer support; however, closure does not exempt you from any obligations or liabilities incurred before the date of closure. Your account will remain subject to these Terms for any transactions, disputes, or investigations that arise from your prior use of the services.

Deposits & Withdrawals

To participate in real-money gaming and betting on the Mostbet platform, you must deposit funds into your account using one of the available payment methods. All deposits must be made from payment instruments and accounts that are registered in your own name; deposits from third-party accounts, shared accounts, or business accounts may be rejected or reversed. When making a deposit, you confirm that the funds originate from legitimate sources and are not derived from any criminal, unlawful, or prohibited activities. Mostbet reserves the right to impose minimum and maximum deposit limits for different payment methods, and such limits may vary depending on your jurisdiction, account status, verification level, and responsible gambling settings. Deposits are typically credited to your account balance promptly after confirmation from the payment provider, although processing times may vary and are beyond our direct control.

Withdrawals of funds from your Mostbet account must generally be processed using the same payment method and account used for deposits, where feasible, in line with AML and security requirements. Before processing any withdrawal, we may require you to complete identity verification checks and provide additional documentation to confirm ownership of the payment method being used. Mostbet reserves the right to set minimum and maximum withdrawal limits per transaction, per day, or over specific time periods, and to charge reasonable processing fees where necessary, subject to any legal restrictions. Withdrawals may be subject to internal reviews, security checks, and compliance assessments, which can extend processing times beyond those advertised on the website. While we will always endeavour to process withdrawals as quickly as possible, we cannot be held liable for delays caused by third-party payment providers, banks, or other intermediaries.

You are responsible for ensuring that the payment details you provide are correct and valid. Mostbet shall not be liable for any loss or delay resulting from errors in the payment information you submit, such as incorrect account numbers, wallet addresses, or card details. In cases where a deposit is reversed, charged back, or cancelled by your bank, payment provider, or due to fraud concerns, Mostbet reserves the right to void any bets placed with the disputed funds and to deduct such amounts, including any associated fees, from your account balance. Likewise, if you initiate an unjustified chargeback or dispute a transaction that is legitimate, we may suspend or close your account and report the matter to relevant authorities or payment providers. You are solely responsible for any fees, exchange rate fluctuations, or bank charges resulting from your deposits or withdrawals.

Payment Methods Table

The following table provides a general overview of typical payment methods that may be available on Mostbet. Availability, limits, and processing times can vary by country, currency, and regulatory environment, and you should always refer to the cashier section of the website for the most current information. The table is for illustrative purposes and does not guarantee the availability of any specific method in Bangladesh or other regions.

You acknowledge that the availability of any payment method is subject to change without prior notice due to operational, commercial, or regulatory considerations. We may add or remove payment methods, adjust limits, or impose additional conditions as necessary to ensure compliance with AML and responsible gambling obligations. It is your responsibility to check the cashier for updated information each time you make a transaction. If a payment method becomes unavailable after you have made a deposit, we will normally arrange an alternative withdrawal solution that complies with legal and security requirements. Any such changes will not affect your right to withdraw your lawful funds, subject to verification and these Terms.

Bonuses & Promotions

From time to time, Mostbet may offer various bonuses, promotions, free spins, free bets, loyalty rewards, and other incentives designed to enhance your gaming experience. These may include welcome bonuses for new players, deposit match offers, no-deposit bonuses, cashback campaigns, tournaments, and seasonal promotions. Each bonus or promotional offer will be subject to specific terms and conditions, such as eligibility criteria, wagering requirements, minimum odds, maximum winnings, or time limits. It is your responsibility to carefully read and understand the applicable bonus rules before accepting or claiming any promotion. By claiming or using a bonus, you agree to be bound by both these general Terms and the specific terms of the relevant promotion.

Many bonuses will include wagering requirements that must be met before you can withdraw bonus funds or any winnings derived from bonus funds. Wagering requirements typically specify the number of times you must stake the bonus amount, deposit amount, or a combination thereof on eligible games or bets. Certain games, such as some Slots, table games, or low-risk bets, may contribute differently towards wagering or may be excluded entirely, as detailed in the bonus terms. Attempts to abuse bonuses, such as placing opposite bets, using multiple accounts, engaging in arbitrage betting, or exploiting game malfunctions, are strictly prohibited and may result in the forfeiture of bonuses and winnings, as well as account suspension or closure. Mostbet reserves the right to withhold or cancel bonuses, adjust balances, or limit participation where misuse or breach of promotional rules is suspected.

Bonuses are generally limited to one per person, household, IP address, or device, unless explicitly stated otherwise in the promotion details. Use of VPNs, proxy servers, or other technologies to circumvent location restrictions, duplicate bonuses, or falsely indicate eligibility is strictly prohibited. Mostbet also retains the right to request KYC documents before crediting or allowing the withdrawal of any funds relating to bonuses and promotions, in order to verify identity, residency, and compliance. In some cases, the platform may offer personalised or targeted promotions to certain users based on their account history, preferences, or responsible gambling profile. You may opt-in or opt-out of receiving marketing communications and promotional offers through your account settings or by contacting customer support, subject to applicable data protection laws.

If you wish to cancel a bonus that has not yet been fully used or that is subject to wagering requirements, you may usually do so by contacting customer support. However, cancelling a bonus may result in the removal of any associated winnings, depending on the specific rules of that promotion. In addition, if a promotion is found to have been configured with an obvious error, technical malfunction, or clearly incorrect terms, Mostbet reserves the right to correct the error, cancel affected bonuses, or restore balances to a fair level, in line with applicable law and fairness principles. All promotional decisions made by Mostbet are final and binding, except where overridden by regulatory authorities or dispute resolution mechanisms described later in these Terms. You should regularly review the promotions page and bonus rules to remain informed of active offers and their requirements.

Game Rules

Mostbet offers a comprehensive range of gaming products, including online casino games, Slots, live dealer games, virtual sports, and sports betting markets across various events and tournaments. Each category of game or betting product is subject to its own specific rules, payout structures, and mechanics, which you must familiarise yourself with before participating. The rules for particular games or bet types are typically accessible within the game interface, help sections, or dedicated rules pages on the website. By placing a bet or participating in a game, you confirm that you understand and accept the relevant rules and agree to be bound by the outcomes generated in accordance with those rules. If you find any rules unclear or require additional explanation, you are encouraged to seek clarification from customer support prior to playing.

Casino games and Slots may have different minimum and maximum stake limits, paytables, return-to-player (RTP) percentages, and special features such as bonus rounds, multipliers, and jackpots. The displayed RTP and game information are provided by the relevant game providers and are based on long-term expected returns, not short-term results, meaning that individual sessions may deviate significantly from the theoretical percentages. You acknowledge that all casino and Slots games are games of chance, and there is no guaranteed method to predict or influence the outcome. Certain promotions or responsible gambling tools may impose limitations on which games can be played or how much can be wagered, and such limitations will be enforced automatically by the system where feasible. It is your responsibility to ensure that your chosen stakes are suitable for your personal financial situation and risk tolerance.

Sports betting products, including pre-match and live in-play betting, are governed by rules that define how bets are settled, how results are determined, and how special circumstances such as postponements, cancellations, or rule changes are handled. Mostbet may rely on official results published by the relevant sports federations, associations, or governing bodies, or by recognised third-party data providers, to determine bet outcomes. If an event is voided, abandoned, or rescheduled, specific settlement rules will apply and may result in bets being settled as void, with stakes returned, or carried over to the rescheduled event, as detailed in the sports betting rules. Any errors or obvious mistakes in odds, markets, or event details (known as palpable errors) may be corrected by Mostbet, and affected bets may be adjusted or voided to ensure fair treatment for all players. You must review the sports betting rules prior to placing wagers and understand that all bets are final once accepted and cannot be cancelled by you.

In the case of live dealer games and interactive casino experiences, the rules of the specific table, including betting limits, payout ratios, and side bet conditions, will be displayed within the live interface. Any decision made by the live dealer or game host in accordance with these rules, and validated by the underlying software, shall be final and binding. In the event of a disconnection, technical malfunction, or streaming interruption, Mostbet may cancel affected bets or replay rounds as determined by the game provider’s protocols, with the priority being to ensure fairness and integrity. Should discrepancies arise between the game outcomes displayed on your screen and those recorded in our systems, the records in the server logs and game provider databases will prevail. You agree that in any dispute regarding game results, the data stored on our servers and, where applicable, the records maintained by our licensed game suppliers will serve as the final authority.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and reliable gaming environment for all users. To ensure that casino and Slots outcomes are genuinely random and impartial, we rely on Random Number Generator (RNG) technology supplied by reputable and certified game providers. The RNGs used in these games are subject to rigorous testing and certification by independent testing laboratories, which assess their randomness, unpredictability, and lack of bias. These tests help to confirm that each spin, card drawn, or game round is independent of previous results and cannot be influenced by players, operators, or external factors. As a result, you acknowledge and accept that game outcomes are determined purely by chance and that there is no legitimate way to manipulate or predict them.

Fair play also requires that all players behave honestly and refrain from any form of cheating, collusion, or exploitation of technical vulnerabilities. You must not use software tools, bots, scripts, or automated systems to place bets or interact with the games, nor may you exploit bugs, glitches, or obvious errors in the platform’s software or game logic. If you suspect that any technical fault or error has occurred, you must immediately notify Mostbet and refrain from further use of the affected feature until the issue is resolved. Any attempt to gain an unfair advantage through the use of third-party software, shared betting syndicates, or any other prohibited techniques may result in account suspension, confiscation of winnings, and reporting to appropriate authorities. Mostbet reserves the right to withhold payment and to cancel bets if it has reasonable grounds to believe that you have breached fair play obligations.

The integrity of sports betting markets is also a core priority for Mostbet. We monitor betting patterns and use risk management tools to detect suspicious betting activities that may indicate match-fixing, insider information, or organised manipulation. In conjunction with sports governing bodies and integrity units, we may share relevant data to assist in investigations into suspected sporting fraud. If we believe that a sporting event has been compromised or that bets have been placed in violation of sporting integrity rules, we may void affected bets, delay settlements, or take any action necessary to protect fair play. You agree not to use confidential information, non-public data, or insider knowledge to gain a betting advantage on our platform.

In the event of a dispute regarding game outcomes, bet settlements, or RNG performance, Mostbet will rely on detailed logs, transaction records, and game provider data to review the matter. These records are maintained in secure systems and are used to verify the sequence of events and the correctness of outcomes. If, after investigation, the results are shown to be consistent with the RNG and game rules, the original outcome will stand. If any genuine error or malfunction is identified, Mostbet may void affected bets, restore balances, or take other fair remedial measures as required by law or regulatory guidelines. You accept that the decision made on the basis of these verified records will be final, except where overridden by a competent regulatory or judicial authority.

Responsible Gambling

Mostbet strongly promotes responsible gambling and strives to create an environment where gaming remains a form of entertainment rather than a source of financial or personal harm. We recognise that, while most users gamble for fun and within their means, a minority may experience difficulties controlling their gambling behaviour. To support safe play, Mostbet provides a range of tools, information, and assistance mechanisms designed to help you manage your activity and reduce the risk of gambling-related harm. By using the platform, you agree to consider these tools and to use them proactively if you feel your gambling is becoming problematic. You also accept that gambling involves risk, and there is no guarantee of profit or recovery of losses.

You are encouraged to set personal limits, monitor your spending, and never gamble with money that you cannot afford to lose. Gambling should not be used as a strategy to resolve financial problems, pay debts, or generate reliable income. You should ensure that you balance gambling with other activities and responsibilities in your life and avoid chasing losses or playing for extended periods without breaks. If you begin to feel anxiety, stress, or other negative emotions linked to your gambling, you should consider using the responsible gambling tools made available by Mostbet or seek support from independent professional services. We also remind all users that underage persons (under 18 years old) must never be exposed to gambling and that you should not allow minors to access your devices or accounts.

Tools & Features (table)

Mostbet offers several responsible gaming tools that can be activated via your account settings or by contacting customer support. The following table summarises some of the key features designed to help you stay in control of your gambling:

You may request the activation, adjustment, or removal of these tools, subject to certain conditions and cooling-off periods, by using the relevant options in your account or by contacting customer support. Some tools, such as self-exclusion, may not be reversed until the chosen period has expired, in order to protect you from impulsive decisions made during moments of vulnerability. Where legally required or recommended, Mostbet may also implement mandatory limits or restrictions based on your behaviour, deposit patterns, or other risk indicators. You understand and agree that, although we provide these tools in good faith, their effectiveness depends on your personal commitment to using them appropriately. Mostbet cannot be held liable for consequences arising from your decision not to use available responsible gambling features or from providing inaccurate information when setting limits.

Support Resources

In addition to technical tools, Mostbet encourages users to educate themselves about the signs of problem gambling and to seek external support if needed. Warning signs may include spending more time or money on gambling than intended, neglecting work, family, or social responsibilities, borrowing or selling assets to fund gambling, and experiencing distress when trying to reduce or stop gambling. If you recognise any of these symptoms in yourself or someone you know, we strongly advise reaching out to professional support organisations or counsellors who specialise in gambling-related issues. While we do not endorse any specific organisation, you may consider contacting general support groups such as online counselling services, anonymous helplines, and local mental health centres that offer guidance on addiction.

If you contact our customer support and indicate that you may have a gambling problem, our team will provide information on self-exclusion, limits, and relevant external resources. You should, however, understand that our staff are not licensed therapists or medical professionals and cannot provide clinical advice or treatment. They can, nonetheless, help you implement practical measures on your account and direct you towards professional services. In some jurisdictions, there may be national self-exclusion registers or other regulatory schemes that can provide wider protection by blocking access to multiple operators at once; you are encouraged to check if such services exist in your region. The primary responsibility for managing your gambling behaviour rests with you, and seeking early assistance can significantly reduce potential harm.

Mostbet also reminds users that underage persons are particularly vulnerable to gambling-related harm and that introducing minors to gambling or involving them in betting activities is both illegal and unethical. Parents and guardians should educate young people about the risks of gambling and monitor their online activities to prevent unauthorised access to casino and betting sites. The use of parental control software and device-level restrictions is strongly recommended in households where minors have access to shared devices. If you suspect that a minor is using the Mostbet platform, you must report this immediately so that we can take swift action to block access and investigate. Protecting young people from exposure to gambling is a shared responsibility, and we ask all users to cooperate actively in this effort.

Prohibited Activities

In order to maintain a secure, fair, and lawful environment, certain activities are strictly prohibited on the Mostbet platform. You may not engage in any form of unlawful, fraudulent, or abusive behaviour, including but not limited to money laundering, terrorist financing, or the use of illicit funds for gambling. You must not attempt to manipulate game outcomes, exploit software vulnerabilities, or use unfair strategies such as collusion with other players, chip dumping, or coordinated betting schemes. Multiple account registration, bonus abuse, identity theft, and the unauthorised use of payment methods belonging to third parties are also prohibited. Any evidence or reasonable suspicion that you are involved in such activities may result in immediate suspension or closure of your account, forfeiture of funds, and notification to relevant authorities.

You may not use the Mostbet website or services to disseminate spam, malicious software, offensive content, or any material that infringes intellectual property rights or privacy laws. Posting or transmitting content that is defamatory, discriminatory, harassing, threatening, or otherwise harmful is not permitted, whether through chat functions, forums, or any communication channels associated with Mostbet. You must not attempt to gain unauthorised access to our systems, interfere with servers, bypass security protocols, or use automated tools that place undue load on our infrastructure. Reverse engineering, decompiling, or attempting to access the source code of our software or games is strictly forbidden. We reserve the right to remove any content that violates these rules, block your access, and take further legal action if necessary.

Using the website or services for commercial purposes, including advertising, soliciting, or promoting third-party products or services, is not allowed unless you have obtained prior written consent from Mostbet. You may not resell or transfer your account or any rights associated with it, nor may you act as an intermediary, agent, or broker for other individuals. Any attempt to impersonate another person, including a Mostbet employee or representative, is a serious violation of these Terms and may result in legal consequences. You must also refrain from engaging in any behaviour that could damage the reputation of Mostbet, interfere with the enjoyment of other users, or disrupt the normal operation of the platform. In particular, abusive behaviour towards customer support staff or other users will not be tolerated and may lead to account restrictions.

Mostbet reserves the right to investigate any suspected prohibited activities, using transaction monitoring, IP checks, device fingerprinting, and other security tools. Where necessary, we may request additional documents or explanations from you to clarify unusual patterns or conflicting information. If you fail to cooperate with such investigations or provide misleading responses, we may treat this as a breach of these Terms and take appropriate action. In cases where prohibited activities are confirmed, we may void bets, cancel bonuses, seize balances to the extent allowed by law, and provide information to law enforcement agencies. You accept that Mostbet’s decisions in such matters will be final, subject only to applicable regulatory or legal review mechanisms.

Restricted Countries (table)

Mostbet does not provide services to users located in certain countries or territories where online gambling is prohibited by law, subject to sanctions, or otherwise restricted for regulatory reasons. The following table provides an indicative list of restricted jurisdictions; however, this list is not exhaustive and may be updated at any time. It is your sole responsibility to verify that you are legally permitted to use the services from your country of residence or from any country where you are physically present when accessing the website.

If you are found to have opened or used an account while residing in or visiting a restricted country, Mostbet may immediately close your account and void any bets or winnings, subject to legal obligations. We may also be required to report your activity to relevant authorities and financial institutions, depending on the nature of the restrictions in that jurisdiction. You are prohibited from using VPNs, proxies, or other technologies to disguise your location for the purpose of bypassing geolocation controls or country restrictions. Any such attempt will be considered a serious breach of these Terms and may result in permanent exclusion from the platform. To avoid misunderstandings, you should consult local laws or seek legal advice if you are uncertain about the legality of online gambling and the use of Mostbet services in your area.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account, use the services, or communicate with us, we collect and process various categories of personal information, including identification data, contact details, transactional data, device information, and usage patterns. This data is necessary for us to manage your account, provide gaming services, process payments, verify your identity, prevent fraud, and comply with legal and regulatory requirements, including AML and responsible gambling obligations. We will only collect data that is relevant and adequate for these purposes and will not retain it for longer than necessary, unless a longer retention period is required by law.

Your personal data may be processed by Mostbet and, where appropriate, by carefully selected third-party service providers who assist us in delivering the services, such as payment processors, identity verification agencies, game suppliers, IT infrastructure providers, and marketing partners. These third parties are contractually bound to protect your data and may only use it in accordance with our instructions and applicable data protection laws. Your information may be stored or transferred to servers located in different countries, some of which may have different data protection standards. In all such cases, we implement appropriate safeguards to ensure that your data is protected to a level consistent with applicable legal requirements. By accepting these Terms and using the services, you consent to such processing and transfers of your personal data.

Mostbet uses technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures may include encryption, firewalls, secure socket layer (SSL) technology, access controls, and regular security audits. However, you acknowledge that no system can be completely secure and that transmission of information over the internet always carries inherent risks. You are responsible for maintaining the confidentiality of your login credentials and taking reasonable precautions to protect your devices and networks. If you suspect any unauthorised access to your account or personal data, you must notify us immediately so that we can take appropriate actions to safeguard your account.

You have certain rights regarding your personal data, subject to applicable law, including the right to access, rectify, or update your information, and, in some cases, the right to request deletion, restriction, or objection to processing. You may also have the right to withdraw consent for certain types of data processing, such as direct marketing communications, without affecting the lawfulness of processing based on consent before its withdrawal. To exercise these rights, you may contact customer support or the designated data protection contact, as indicated in our detailed Privacy Policy. We will respond to your requests within a reasonable time and in accordance with legal obligations, although we may need to verify your identity before fulfilling certain requests. In some situations, legal or regulatory requirements may prevent us from immediately deleting or restricting certain data, particularly where it relates to financial transactions, AML obligations, or dispute resolution.

Mostbet may use your personal data to send you service-related communications, such as transactional confirmations, changes to terms, security alerts, or responsible gambling notices, which are necessary for the proper administration of your account. We may also send you marketing communications about new games, Slots, promotions, or services, where permitted by law and subject to your consent or preference settings. You can manage your marketing preferences at any time via your account settings or by using the unsubscribe options included in our communications. We do not sell your personal data to third parties for their own marketing purposes. For more detailed information about how we collect, use, store, and protect your personal data, you should refer to the separate Privacy Policy available on the Mostbet website, which forms an integral part of these Terms.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at any time, at its sole discretion, subject to compliance with applicable laws and regulations. Grounds for suspension or termination may include, but are not limited to, suspicion of fraud, money laundering, bonus abuse, underage gambling, breach of these Terms, failure to pass KYC checks, or use of prohibited payment methods. In addition, your account may be suspended if we detect unusual activity patterns, technical irregularities, or potential security breaches. During suspension, you may be temporarily unable to place bets, play casino games, deposit or withdraw funds, or access certain features until the matter is resolved. We will generally notify you of the reasons for suspension where legally allowed, but in some cases we may be restricted from providing detailed information.

You may also request voluntary suspension or closure of your account if you wish to stop gambling, take a break, or terminate your relationship with Mostbet. To do so, you should contact customer support and clearly state your request, specifying whether you want a temporary time-out, self-exclusion for a defined period, or permanent closure. Once your account is permanently closed, you may not be permitted to re-open it, and any request to create a new account will be subject to our approval and responsible gambling assessments. Account closure does not relieve you of any outstanding obligations or liabilities, such as unpaid fees, chargebacks, or disputes arising from previous transactions. Any remaining real money balance will typically be returned to you, subject to verification, withdrawal procedures, and any lawful deductions.

In cases where your account is terminated due to a breach of these Terms or suspected unlawful behaviour, Mostbet may retain all or part of your account balance to the extent permitted by law and contractual provisions. We may also be obligated to preserve transaction records and related data for ongoing investigations, regulatory inquiries, or legal proceedings. If your account is closed by mistake or due to incorrect information, you should contact us immediately to seek clarification and potential reinstatement. However, reinstatement will be at the discretion of Mostbet and may require additional verification or conditions. You agree that Mostbet shall not be liable for any loss, damage, or inconvenience resulting from legitimate account suspension or termination carried out in accordance with these Terms.

If an account remains inactive for a prolonged period, Mostbet may classify it as dormant and apply specific policies such as inactivity fees or eventual closure, in line with applicable regulations. Before any such measures are taken, we will make reasonable efforts to contact you via your registered email address or other contact details. Should your dormant account hold a positive real money balance, we will normally continue to safeguard those funds and facilitate withdrawals upon satisfactory verification, subject to any statutory limitations. You are encouraged to log in periodically to avoid dormancy and to keep your contact information up to date. Any unclaimed funds may eventually be treated in accordance with unclaimed property or escheatment laws, where applicable in your jurisdiction.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the website or services. This includes, without limitation, damages for loss of profits, business interruption, loss of data, or loss of opportunity, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising from or related to these Terms or your use of the services shall not exceed the total amount of real money you have deposited into your account over the six (6) months immediately preceding the event giving rise to the claim. Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable law, such as liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

Mostbet provides the website, games, and services on an “as is” and “as available” basis, without any express or implied warranties, representations, or guarantees of any kind. We do not warrant that the services will be uninterrupted, error-free, or secure at all times, nor do we guarantee that any defects or faults will be corrected immediately. While we take reasonable precautions to protect our systems and content, we cannot guarantee that the website will be free from viruses, malware, or other harmful components. You are responsible for implementing suitable security measures on your own devices, such as antivirus software and firewalls, and for maintaining appropriate backups of important data. Your decision to use the services and participate in gambling activities is entirely at your own risk.

Mostbet shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, pandemics, labour disputes, power outages, communication failures, or government actions. In such circumstances, our obligations will be suspended for the duration of the event, and we will not be responsible for any resulting losses or damages. We also cannot be held responsible for failures or errors attributable to third-party service providers, such as payment processors, internet service providers, or game suppliers, although we will make reasonable efforts to coordinate with such parties to resolve issues. You understand that your access to the services may be restricted, suspended, or terminated in accordance with these Terms, and that we will not be liable for any losses resulting from lawful enforcement of such measures.

You agree to indemnify and hold harmless Mostbet, its affiliates, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from your breach of these Terms, your use of the services, or your violation of any law or the rights of a third party. This indemnity obligation shall survive the termination of your account and your relationship with Mostbet. If you reside in a jurisdiction that does not allow certain limitations or exclusions of liability, some of the above provisions may not apply to you in full, and in such cases, our liability shall be limited to the maximum extent permitted by the laws of that jurisdiction. You should seek independent legal advice if you are uncertain about your rights or the impact of these limitation clauses.

Complaints & Dispute Resolution

Mostbet aims to provide a high-quality and fair service, but we recognise that disputes or complaints may occasionally arise. If you have a concern or complaint regarding any aspect of the website, your account, transactions, or game outcomes, you should first contact our customer support team. You can do this via live chat, email, or any other communication channel indicated on our website. To facilitate an efficient resolution, you should provide clear and accurate information, including your username, relevant transaction or bet reference numbers, a detailed description of the issue, and any supporting evidence such as screenshots or documents. We will acknowledge receipt of your complaint and endeavour to investigate and respond within a reasonable timeframe, depending on the complexity of the matter.

Mostbet will handle complaints in a fair, objective, and professional manner, reviewing server logs, transaction data, and any other relevant records. Where appropriate, we may escalate the matter to specialised departments or senior management for further analysis. During the investigation, we may request additional information or clarification from you, and you are expected to cooperate in good faith. Once our investigation is complete, we will provide you with a clear explanation of our findings and any decisions made, including any corrective actions or remedies offered. Our internal complaints and dispute resolution process is designed to be efficient and transparent, with the aim of resolving most matters amicably.

If you are not satisfied with the outcome of our internal complaints procedure, you may have the right to escalate the dispute to an independent third-party dispute resolution body or regulator, depending on the jurisdiction and licensing framework applicable to Mostbet. Details about any such external dispute resolution options, if available, may be provided upon request or published on our website. You should be aware that some dispute bodies may require you to follow our internal process before they will accept your case, and they may impose time limits or conditions on the submission of complaints. We will cooperate fully with any legitimate investigations or rulings issued by competent authorities or approved dispute resolution services. However, you also acknowledge that certain decisions, such as those related to fraud prevention or AML obligations, may not be fully reversible even following external review, if such reversal would conflict with legal requirements.

You agree that any complaint must be raised as soon as reasonably possible after the event giving rise to it, and in any case within the period stipulated in our rules or required by applicable law. Failure to raise a complaint within the specified time may affect our ability to investigate and may result in the complaint being considered stale or inadmissible. You also agree not to publicly publish malicious, false, or misleading statements about Mostbet, its employees, or partners during or after the dispute process, whether online or offline. Doing so may constitute defamation or breach of these Terms and could lead to legal action. Both parties are encouraged to act respectfully and constructively during the complaint and dispute resolution process to help achieve a fair and timely outcome.

Governing Law

These Terms, and any dispute, controversy, or claim arising out of or in connection with them or your use of the Mostbet services, shall be governed by and construed in accordance with the laws indicated in the legal and licensing information section of the website, without regard to any conflict of laws principles. By accepting these Terms, you agree that the courts or competent authorities specified therein shall have exclusive or non-exclusive jurisdiction, as applicable, over any legal proceedings related to this agreement. If you access the services from Bangladesh or any other jurisdiction, you are responsible for ensuring that your use of the services complies with local law and does not infringe the legal rights of any third party. Where local law prohibits or restricts online gambling, you must refrain from using the services, and Mostbet shall not be held liable for any breach of such laws by you.

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions. The failure or delay by Mostbet to exercise any right, power, or remedy under these Terms shall not constitute a waiver of such right, power, or remedy, nor shall any single or partial exercise of such right prevent any other or further exercise of it. Any waiver of a breach of these Terms must be in writing and shall not be construed as a waiver of any subsequent breach.

You may be subject to additional mandatory consumer protection or gambling laws in your country of residence, which may grant you certain non-waivable rights. Nothing in these Terms is intended to limit or exclude any such mandatory rights where applicable. In case of any conflict between these Terms and mandatory legal provisions in your jurisdiction, the latter shall prevail to the extent of the conflict, while the remaining parts of these Terms will continue to apply. You are advised to seek legal advice if you are uncertain about your rights or obligations under the governing law clause or any other part of these Terms.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet regarding your use of the website, casino, Slots, sports betting, and related services, and they supersede any prior agreements, understandings, or representations (whether oral or written) relating to the same subject matter. No oral explanation or information given by any party shall alter the interpretation of these Terms. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Mostbet. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate, successor, or third party as part of a corporate reorganisation, merger, acquisition, or business transfer, provided that such assignment does not materially reduce your rights under these Terms.

Any notices or communications from Mostbet to you may be delivered via email, internal account messages, website notifications, SMS, or other reasonable electronic means, using the contact details you provided during registration or subsequently updated. It is your responsibility to keep your contact information accurate and to check your messages and notifications regularly. Notices from you to Mostbet should be sent via the official contact channels indicated on the website or in these Terms. Communications shall be deemed received when they are successfully sent or posted, subject to demonstrable technical failures. In the event of any inconsistency between the English version of these Terms and any translated version, the English version shall prevail to the fullest extent permitted by law.

By continuing to use the services, you confirm that you have read, understood, and agree to these Terms and Conditions, including all provisions concerning responsible gambling, age restrictions, privacy, and legal compliance. If you do not accept any part of these Terms, you must immediately discontinue use of the Mostbet website and services and request closure of your account. Your continued access constitutes ongoing acceptance, and you remain bound by these Terms for as long as you maintain an account or use any aspect of the services. If you have any questions regarding these Terms or require clarification, you should contact customer support before proceeding. Your cooperation in following these Terms helps ensure a safe, fair, and enjoyable environment for all users of Mostbet.