Why was my Mostbet bonus not credited?
If your Mostbet bonus was not credited, usually it means one of the bonus rules was not fully completed.
Do the following:
- Check the promo rules:
- Open “Promotions” on the Mostbet site/app.
- Click on your bonus offer and read the conditions (minimum deposit, promo code, time limit, etc.).
- Confirm your deposit:
- Go to “History” or “Cashier” and check if the deposit is successful and not pending/failed.
- See if you used a promo code:
- If the offer needs a code, make sure you entered it correctly before depositing.
- Check time and limits:
- Some casino and sports bonuses only apply to the first deposit or within a set time after registration.
- Contact support:
- Use live chat or email, send your account ID, deposit time, amount, and screenshot of the promo.
Tip: Always activate or read the bonus terms before making a deposit to avoid missing the offer.